Frequently Asked Questions

Q. What are your working hours?
A. We are open Monday – Friday from 8:00 am to 5:00 pm Pacific Standard time.

Q. How can I request credit on a lead?
A. At the bottom left side of each lead, you will find the following link: "To ask for a credit on this lead, please click here."

Q. How long is the processing time for credits?
A. Credits are normally processed within 24 business hours but can take longer after weekends or holidays.

Q. Why is my credit taking longer than 48 hours?
A. In some cases, depending on the credit reason specified, a credit request can take longer to process. See "Automated Verification System: call" below.

Q. What does it mean when a credit is declined for the following reason: "Automated Verification System: call"
A. If you select, "Prospect was never interested," as the reason for requesting credit, our automated system will contact the prospect to confirm that he or she was not interested in an insurance quote. Once that is confirmed, the credit will be approved. If the prospect indicates he or she was interested, then the credit will be declined. This process can take longer than 48 hours in some cases.

Q. How will I know if I received credit on a lead?
A. When the lead credit is approved, you will receive notification via Email. You can also check the reason for declined credits through the, "To ask for a credit on this lead, please click here" link at the bottom of each lead.

Q. Do you offer vacation holds on leads?
A. Yes. Please call 800-647-2164 to arrange a vacation hold with your representative.

Q. Do you have long term commitments?
A. No, there are no long term commitments. See "canceling" an account below.

Q. How can I cancel my membership?
A. You can cancel the service anytime by submitting a cancellation request through the "Contact Us" link. You must be logged into your profile and will find the link at the bottom of your profile page. Cancellation requests are processed Monday-Friday from 8:00 am- 5:00 pm. Requests submitted on weekends or holidays are processed the next business day. For proper processing, it is best to submit your cancellation request 24 hours before a credit card recharge.

Should you have any other questions about our Privacy Policy, please call us at (800) 647-2164.